Acceptance Of Terms
These provisions set out the terms and conditions (“Terms”) on which you (the “Vendor”, “your”) may become a member of the Love Independent website (“Site”) to sell products which must not be Prohibited Products (as defined in Schedule 2) (“Products”) to customers of the Site (“Customers”).
The Site is operated by Vincenzo Bernabei sole proprietor (“Love Independent”, “us”, “we” and “our”), 123b Ock Street, OX145DL, Abingdon. To contact us, please see our Contact Us page.
Overview Of Roles
Love Independent allows Vendors to list and sell their Products on the Site contracting on the standard set of Love Independent Customer Terms. Please note that although Love Independent provides the marketplace to help facilitate transactions, which are carried out through the Site, Love Independent is neither a buyer nor a Vendor of the Products.
Where a Customer orders a Product through the Site, the contract is formed solely between the Vendor and the Customer at the completion of the sale (Contract). A Contract will comprise of the Love Independent Customer Terms (and any other documents referred to therein), the email confirmation of the Customer’s order and the information on the Vendor’s shop (“Vendor’s Shop”). Love Independent is not a party to that Contract, is not liable for the Contract or any claim or dispute arising out of or in connection with it nor is Love Independent acting as the Vendor’s agent.
The Terms (and the documents referred to in them) may be updated from time to time and the Vendor is to be given written notice of such updates. These Terms were most recently updated on 20th January 2020
Vendor details are displayed on the Site on the Vendor’s Shop (linked to from the Product pages).
During the registration process the Vendor will be asked to select a country of registration. This country must be featured among Stripe’s list of supported countries and the Vendor must be able to set up a business account in the chosen country.
Vendors selecting a country outside of the supported countries offered by our payment service provider Stripe will be warned “Country Warning” that they should only continue with registration if they have secured services with Stripe. Please note that if a Vendor completes the application process – including payment for the Monthly Subscription Fee (as defined in Clause 6) – and continues past the Country Warning, Love Independent will not be liable for a refund of the Monthly Subscription Fee.
Once the Vendor has successfully completed the application process, and your Monthly Subscription Fee (as defined in clause 6) has been received, the Vendor will be given their own dedicated area of access called the Vendor Panel (“VP”). There the Vendor can upload, update and review detailed Listing information (as defined below) for its Products (photos, text, shipping methods etc). Orders will be logged into the VP. From here, the Vendor will be able to manage Customer orders, view and manage Disputes (as defined at clause 7.6.1), view and print sales history between the Vendor and Love Independent, update and manage stock levels, view performance reports, manage their subscription and handle Customer feedback. All financials will be stored in the VP and all communication with the Customers and Love Independent team will be made through the VP.
The Vendor will then be able to either create a new Listing (as defined at 7.1.6) or use an existing Listing to list their Products.
If another Vendor is already using a Listing and you wish to update the details for that Product listed on that Listing, you can submit a request to change the Listing, however this will not automatically update on the Site without Love Independent accepting the changes. A Listing can only be edited without Love Independent accepting the changes, in a limited capacity, if you are the only Vendor currently using that Listing and/or no other Vendor is currently using that Listing.
Should Love Independent choose to restrict the Vendor’s access to the VP for reasons set out in these Terms, the Vendor will only have access that enables them to view and manage current orders, view invoices between the Vendor and Love Independent, mark orders as dispatched and handle Customer feedback (“Restricted Access”). Whilst a Vendor has Restricted Access, its Listings will not be visible to Customers and Customers will not be able to place orders with the Vendor.
Once payment is made by a Customer, the funds will be paid straight to the Vendor’s Stripe payment account, minus the Sales Fee in accordance with the process set out under clause 6.2.
Love Independent will provide the Vendor with a VAT invoice monthly for each Monthly Subscription Fee (As defined at 6.1.1) and bi-monthly for Product Sales Fees (as defined at clause 6.2).
Commencement And Duration
The Vendor’s membership will commence on the later of:
the Vendor having confirmed their acceptance of these Terms; and
the date on which we have approved the Vendor’s application, received the first Monthly Subscription Fee and we have granted the Vendor access to the VP (“Commencement Date”).
Membership And Charges
Monthly Subscription Fee
Every Vendor is required to pay a subscription fee for each calendar month that they are a member of the Site (“Monthly Subscription Fee”). This fee is based on a monthly rolling contract and there is no minimum commitment. For the avoidance of doubt, references to “monthly” in these Terms shall refer to calendar months.
The Monthly Subscription Fee is a non-refundable fee which will be processed online by recurring payments made in advance starting on the Commencement Date and then monthly thereafter (“Due Date”) unless the Vendor serves 1 month’s written notice through the VP to terminate these Terms under Clause 9.
Where the first Monthly Subscription Fee is taken on the 28th, 29th, 30th or 31st of a month, the subsequent Due Dates will be as close to the original payment dates as possible and no later than the date on which the first Monthly Subscription Fee was taken. The Monthly Subscription Fee is subject to VAT (where applicable).
There are two different Monthly Subscription Fee options, detailed in Schedule 1, and may be increased from time to time by Love Independent, which includes our Standard Vendor Subscription Fee and a Partner Vendor Subscription Fee.
The Partner Vendor Subscription Fee includes additional services and marketing activities/routes as advertised on the Site. Vendors who choose to sign up with the Partner Vendor Subscription Fee as their Monthly Subscription Fee will be known as “Partner Vendors”.
Please note that the additional services and marketing activities/routes detailed on the Site, are examples only and should be treated as such. The Vendor acknowledges and accepts that not all services or marketing activities/routes mentioned in the Site may be available to all Vendors.
All Partner Vendors will have access to Love Independent’s Priority Support Team, who will support them with questions and advice relating to selling on Love Independent.
When a sale is made for a Vendors Listing, the Sales Fee is payable by the Vendor and is made up of two parts:
The first is calculated as a percentage of the Product Sales Price; and
The second is a percentage of the shipping costs associated with that order calculated at the flat rate set out in Schedule 1 (together the “Product Sales Fee”).
Remedies for late payment
Without limiting any of our other rights, if the Vendor fails to pay to us any amounts owed to us under these Terms, at our option we shall have the right to:
deduct the outstanding amounts from any future funds received from Customers in payment for the Vendor’s Products ordered through the Site i.e. offset any amounts that are payable by you to us against any payments we make to you, until any outstanding amounts are settled; and/or
invoice you for those amounts due to us and you agree to pay those amount upon receipt of an invoice; and/or
seek such payment or reimbursement from you by any other lawful means; and/or
grant the Vendor only Restricted Access to the VP; and/or
cancel the Vendor’s membership; and/or
charge the Vendor interest on the overdue amount at a rate of 4% above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgment. The Vendor must pay us interest together with the overdue amount.
Vendor Commitments And Order Processing
In signing up to these Terms, the Vendor commits to:
sell Products in accordance with the Love Independent Customer Terms and comply with the Love Independent Customer Terms in all material respects;
supply only Products that can be delivered to the Customer within the Timeframes stated at clause 188.8.131.52. For the purposes of these Terms a “Working Day” means any day that is not a Saturday, Sunday or Bank Holiday in the UK;
be solely responsible and bear all risk and liability for sourcing, storing, selling and delivering the Products to the Customers using reasonable skill and care;
ensure that the Vendor’s company name, company number, registered office and where applicable trading address and VAT registration number are clearly displayed on the Vendor’s Shop and updated, as necessary, as soon as practicable. This shall include updating the details of the Vendor’s VAT registration number. Should the Vendor no longer hold a VAT registration number, it shall remove this from the Vendor Shop. The Vendor acknowledges that Love Independent shall have no liability in relation to the Vendor’s VAT registration details or any other details which it is obliged to display and keep updated under this clause 7.1.4;
indemnify Love Independent against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses) suffered or incurred by Love Independent arising out of or in connection with any claims related to a breach of clause 7.1.4;
take responsibility for the accuracy and detail of all Product information (including Product descriptions, images, measurements, condition and any other supplementary information about the Products) as well as the price which the Products are sold at (“Product Sale Price”) along with stock value (the total amount of stock that Vendor has available for Love Independent Customers to purchase) and the Vendor’s SKU (Stock keeping Unit) of the product, ensuring that this information is detailed in a listing on the VP (“Listing”). You agree that you are responsible for the accuracy and the information provided in a Listing whether you are creating the Listing or using an existing Listing;
indemnify Love Independent against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses) suffered or incurred by Love Independent arising out of or in connection with any claims related to inaccurate, incorrect or otherwise misleading descriptions of the Products sold on the Site;
ensure that it does not misrepresent the origin of the Products through any description made of the Products via the VP whether contained in a Listing or otherwise;
ensure that all postage costs and additional postage costs displayed through the Site are accurate;
ensure the quality of all Products is high;
ensure the photographic quality of the Products is high and have a white background colour where possible – we recommend using professional photographs but this isn’t essential;
ensure that the Vendor updates the VP with all periods of holiday through the function “Store hours” in the VP.
ensure the Vendor responds to order enquires with Love Independent or Customers in a timely manner (immediately if possible, at least within 1 Working Day) unless made during the Vendor’s Holiday Period;
ensure that they keep up to date with the VP on a daily basis, tracking orders, updating dispatches and orders and responding promptly to Customers requesting a return or raising a Dispute unless made during the Vendor’s Holiday Period;
ensure stock levels are accurate (and available);
remove Product listings that are awaiting stock for prolonged periods (of two weeks or more) from the Vendor’s VP area until they become available;
prepare a suitable invoice for each order and ensure that this is sent to the Customer when requested;
ensure that where a Product should not be sold to Customers under a certain age, that the minimum age for that Product is correctly entered into the VP (where applicable);
indemnify Love Independent against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses) suffered or incurred by Love Independent arising out of or in connection with any claims related to a breach of clause 7.1.18;
refrain from selling any Prohibited Products (as detailed in Schedule 2);
indemnify Love Independent against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses) suffered or incurred by Love Independent arising out of or in connection with any claims related to a breach of clauses 7.1.20 or 7.1.21;
refrain from using the Site as an advertising portal, other than in listing the Products which you are selling and permitted to sell under these Terms;
ensure all issues with regards to the Site are communicated to Love Independent via the email address: email@example.com
ensure the VP is used for all communication with all Customers;
not encourage direct communication with the Customer, through the use of their own email address, only the VP;
not sell directly to Customers (cutting out Love Independent);
comply with all relevant legislation including the provisions of the Data Protection Act 2018 and all consumer legislation; and
be responsible for the collection and payment of all taxes due, including VAT (if applicable to the Vendor);
refrain from selling products which infringe the intellectual property or proprietary rights of a third party.
Promotion of the Vendor’s own website
The Vendor may not include a link to, or otherwise provide the address of, or promote, its (or any third party’s) website on the VP, any Product or Listing on the Site, in orders shipped that were placed by the Customer on Love Independent, or in any other means of communication with the Customer.
The Vendor may not include its email address anywhere on the Love Independent Site, VP, Product or Listing or in any other means of communication with the Customer.
The Vendor may not bid on Love Independent’s name, or variations of the Love Independent brand or domain name or brand name, on Google or any other search engines, or any paid search sites.
The Vendor acknowledges and accepts that ‘Love Independent’ is a trade mark of Vincenzo Bernabei sole proprietor.
The Vendor may not send promotional emails or catalogues or other promotional material to Customers introduced to the Vendor by Love Independent, other than those which are branded solely as from Love Independent or to discuss an order placed on the Love Independent Site.
The Vendor must maintain computer and internet connection at its own cost and ensure it is virus free.
The Vendor must ensure their username and password logins are kept safe and not accessed by any other party. If these details are lost they must contact Love Independent immediately via the website for new passwords.
Pricing and Order Processing Information
Product Sale Prices should be inclusive of any applicable VAT and will be deemed to be so (if applicable to the Vendor and such applicability is to be solely determined by the Vendor and not the responsibility of Love Independent);
Product Sale Prices should not exceed £10,000 inclusive of tax and shipping. Product listings with Product Sale Prices exceeding £10,000 will be removed from the Site.
The Vendor acknowledges and accepts that:
it will comply with clause 12.5 of the Customer Terms in relation to incorrectly priced Products;
where the Vendor has updated the price of a Product or Products, the updated price may take up to 4 hours to display on the Site; and
where packaging and postage costs were not correctly inputted into the VP, the Vendor has no right to pursue the Customer for additional payments once the Customer has submitted their order.
Love Independent may discount Products for the purposes of the Love Independent Deals platform. Any pricing changes actioned by Love Independent will not be deducted from your payments.
Sale prices can be added to the Site using the VP.
Once the Vendor has received an order through the VP
is obliged to fulfill and dispatch the Customer order as soon as reasonably practicable and for receipt within the following timeframes (“Timeframes”) which run from the point the Vendor’s handling time (“Handling Time”) expires or, if no Handling Time is set, the point the order is submitted by the Customer through the Site: designated delivery Timeframes (in Working Days): 1, 1-2, 1-3, 3-5; (in Weeks): 1-2, 2-3, 3-4, 4-6, 6-8
Orders must be dispatched within the Vendor’s Handling Time, which can be set in the VP for a maximum of 10 (ten) Working Days.
Priority orders must be dispatched on the same Working Day if ordered before the Priority Cut-Off Time set in the VP.
must notify the Customer promptly through the VP at each of the following stages:
dispatch of order; and
any enquiries relating to the order which will be dealt with through the VP.
The Vendor acknowledges and agrees that Love Independent reserves the right to refund the Customer’s payment for an order if the Vendor doesn’t meet the Timeframes for handling that order as detailed above, or if the Customer raises a Dispute relating to delay, and Love Independent resolves the matter directly with the Vendor.
The Vendor only accepts a Customer order on dispatching the Product to the Customer. For the avoidance of doubt, the debiting of a payment card shall not constitute acceptance of an order. Where a Product is not marked as dispatched within 28 days of the order being made, Love Independent will treat the order as not having been accepted.
Where a Vendor has not accepted an order as described in 7.4.6 or where the Vendor has rejected an order, Love Independent shall be entitled to refund the Customer’s payment for that order.
The Vendor must include with all orders the appropriate invoice (if requested by the Customer), and any such additional documentation as may be provided by Love Independent; and
The Vendor must not include any other materials (other than packaging) with the package or order delivered to the Customer which are likely to have a commercially detrimental effect on Love Independent, the Site or the Love Independent brand.
Delivery/post and packing
A range of shipping options will be available for the Vendor to choose to display on the Vendor’s VP area. The Vendor will be responsible for selecting which options shall apply. The Vendor may choose to offer any appropriate option for the Vendor’s Products and may choose from free shipping, flat rate shipping, weight based shipping or multiple shipping costs where multiple Products have been ordered within the same order.
If additional packaging and postage costs apply to the Vendor’s Products, where for example the Products are heavy, fragile, bulky or precious or perishable, the Vendor is responsible for ensuring that these costs are considered on their Listing in the Product Sale Price.
The Vendor must ensure that they select the shipping options from the VP that apply to their Product, and once an order is made, they must ensure they send it according to the postage/shipping method selected by the Customer, or better. The Vendor is responsible for the shipping and liable for any losses in the post including any non-delivery, misdelivery, theft or other error or mistake in connection with Products ordered through the Site.
The Vendor must ensure that the Product is wrapped in a professional manner suitable for the Product and must ensure a printed version of the invoice for the Customer is inserted into the wrapping. The wrapping must be appropriate for the Product (bubble wrapped packages for delicate items, etc).
The Vendor must ensure that all customs and import duties are to be pre-paid for Products being delivered to addresses within the UK. The customer is not responsible for the customs and import duties: the price shown for Products on the site (along with any applicable delivery charges) is the price the Customer pays.
Returns and Refunds
Any requests for refunds or returns for any Product(s) by a Customer shall be dealt with directly between the Vendor and the Customer through the VP. The Vendor will receive an email notification about these requests through the VP. The Customer will raise a dispute (“Dispute”) if the product is faulty, mis-described, damaged or not delivered and the Customer will request a cancellation (“Cancellation”) if they wish to exercise their rights under the Consumer Protection (Distance Selling) Regulations 2000. The Customer can cancel an order up to 30 (thirty) minutes after the order was placed. Thereafter, a Cancellation request will be sent to the Vendor for review. Orders will not be visible to the Vendor via the Vendor Panel until after the 30 minute Cancellation period is finished.
Subject to the provisions of clause 9 of the Love Independent Customer Terms, as available through the Site from time to time, and this clause 7, the Vendor shall approve such refund through the VP and refund the Customer promptly, through the VP.
Where the Vendor triggers a refund through the VP, the Product Sales Price (and where applicable, the postage costs) paid in respect of the refunded Product(s) will be returned to the Customer.
The Vendor shall not issue refunds by cheque or other means.
The Vendor shall ensure that returns and refunds relating to orders shall be processed in accordance with the following terms and conditions. For the purposes of this clause a “Cancellable Product” shall mean a Product that is capable of return and is not listed at clause 184.108.40.206:
by law, the Customer may cancel, return or obtain a refund in relation to the Products order under the Consumer Contracts Regulations (effective as of the 13th of June 2014) within 14 (fourteen) days of the delivery of the Products, however Love Independent requires Vendors to offer a returns period of 30 (thirty) days. The Customer will do this through their online account, and you will receive an email notification from the Customer;
however (unless such Product is faulty) the cancellation right set out in clause 220.127.116.11 does not apply in the case of:
personalised items that are specifically made to a Customer’s specification (e.g. a custom-made print), except where the Customer has chosen items from pre-determined upgrade options or standard off-the-shelf components. For the avoidance of doubt, items with unopened or sealed hygiene seals may be cancelled or returned unless they are any of the following:
perishable items, including but not limited to food, drink and fresh flowers;
audio or video recordings or computer software which a Customer has unsealed or opened;
newspapers, periodicals or magazines; and
items that by their nature cannot be returned (such as where it is physically impossible to return items or where items cannot be restored to the same physical state as they were supplied (e.g. nylon tights)), (each a “Non-cancellable Product”).
if the Customer requests a refund for a Cancellable Product then such refund shall be processed by the Vendor as soon as possible and in any case no later than 14 days from the date the Vendor received the instruction to cancel the Cancellable Product from the Customer provided the Vendor receives the Product(s) back from the Customer in the condition the Customer received them/it in;
if the Customer requires a refund because a Product is faulty, damaged or misdescribed, reasonable postage and packing costs (being Royal Mail’s standard postage cost) incurred by the Customer in returning the Product(s) to the Vendor must be refunded to the Customer along with the full cost of the Product;
Ensure that when selling on Love Independent UK, a UK returns address is clearly provided on the Vendor Shop to which a Customer may return a Cancellable Product. If a UK returns address cannot be provided, the Vendor must:
– Offer the customer a pre-paid returns label
– Offer the customer a refund without requesting the Cancellable Product must be returned
the Vendor shall provide the customer with a free-post return label to any address outside the United Kingdom to which a Customer may return a Cancellable Product.
Payments for Products on the Site shall be made directly by a Customer to the Vendor through the Site, using Stripe. Transactions shall be recorded on the Vendor’s designated VP. The Vendor must check the VP daily for alerts of new orders.
Once the Customer has submitted his order through the Site, funds are taken from the Customer and held by Stripe, until the order is marked as dispatched in the VP by the Vendor. Only once the order is marked as dispatched will the funds be released from Stripe to the Vendor. During this process, the transaction within the Vendor’s Stripe account will show as “Payment on hold by partner”.
The Vendor hereby appoints Love Independent as its payment processing agent from the purposes of managing payments from Customers and making any necessary refunds on your behalf in line with these Terms.
In addition Love Independent shall notify the Vendor by email of orders awaiting dispatch in their VP, but Love Independent does not warrant the reliability of email communications.
Following receipt of such notification, the Vendor shall process each and every order with the Customer in accordance with the Timeframes, using the Vendor’s VP access. Upon dispatch of each order, the Vendor shall further confirm this with the Customer, through their VP by clicking the “Completed” option. This also signifies acceptance of the Customer’s order.
Subject to clause 7.7.7, Love Independent shall notify Stripe to pay the Vendor the Product Sales Price together with shipping costs for the relevant Product(s) less any applicable Product Boost Fee (subject to applicable VAT) immediately, in the Vendor’s Stripe account.
Sometimes a Customer may pay for Products using Discount Codes (as defined in our Discount Codes Terms) which we have issued to them through the Site. However this shall not affect your right to receive payment as set out in clause 7.7.5.
Love Independent reserves the right to change the Monthly Subscription Fees or the Product Sales Fee upon providing the Vendor with 30 days’ written notice.
Love Independent will provide the Vendor with a VAT invoice (“VAT Invoice”) on a monthly basis. The VAT Invoice will be prepared and provided to the Vendor during the subsequent month following the period for which the VAT Invoice relates e.g. the VAT Invoice relating to the calendar month of February will be prepared on the 1st of March, the VAT Invoice relating to the calendar month of March will be prepared on the 1st of April.
Limitation Of Liability And Indemnity
Nothing in these Terms shall limit or exclude our liability:
for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors; or
fraud or fraudulent misrepresentation;
Subject to clause 8.1:-
we shall not be liable to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise for any loss of profit or contracts, or for any indirect or consequential loss whether arising from negligence, breach of contract or otherwise; and
our total liability to you in respect of all other losses arising under or in connection with the sale of the Products to the Customers and these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount in Monthly Subscription Fees that you have paid to us in the past 12 months; and
we shall not be liable to you in relation to the Products. It is your responsibility to take out the relevant insurance necessary to cover the cost of the Products you are supplying to Customers in the event that they were lost or damaged in transit.
Except as set out in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.
The Vendor shall indemnify and hold Love Independent harmless against all liabilities, claims, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, and all interest, penalties, taxes, duties and legal costs and all other reasonable professional costs and expenses) arising out of or in connection with the Vendor’s use of the Site.
From time to time, it will be necessary for Love Independent to perform Site updates and carry out maintenance of the Site. Although we will try to do this at times which are least likely to inconvenience our Vendors and Customers, and we will always try to notify Vendors of any planned maintenance, we shall have no liability to you for loss of profits or other losses caused by maintenance carried out on the Site or downtime of the Site.
Without limiting our other rights or remedies, we may terminate these Terms with immediate effect by giving written notice to you if:
you commit any continuing or material breach of any of the provisions of these Terms and, in the case of such a breach which is capable of remedy, fail to remedy the same within 30 days after receipt of a written notice giving full particulars of the breach and requiring it to be remedied;
an encumbrancer takes possession or a receiver (or similar office holder) is appointed over any of your property or assets;
you make any voluntary (or similar) arrangement with your creditors, an administrator is appointed or you are subject to insolvency proceedings in any jurisdiction;
you go into liquidation (except for the purposes of an amalgamation, reconstruction or other reorganisation and in such manner that the company resulting from the reorganisation effectively agrees to be bound by or to assume the obligations imposed on that other party under these Terms);
you cease, or threaten to cease, to carry on business;
you fail to pay any amount due to us in connection with these Terms, including the Monthly Subscription Fees on the Due Date for payment;
you have at least 5% of your total Product sales for the preceding month returned by Customers in the subsequent month; or
Without limiting our other rights or remedies, we shall have the right, at our election, to:
grant the Vendor only Restricted Access to the VP; and/or
terminate your access to the VP by giving you 1 month’s written notice; and/or
terminate these Terms.
Without limiting your other rights or remedies, you shall have the right to terminate these Terms by giving us 1 month’s written notice through the VP and the Vendor will not be held accountable for any costs which have been incurred.
Without limiting our other rights or remedies, we shall have the right to suspend your access or grant you only Restricted Access to the VP if you breach any of the terms listed in clause 7.
Consequences Of Termination
On termination of these Terms:
you shall immediately pay to us all of our outstanding Monthly Subscription Fees, any other fees set out under clause 6 and any other amounts which are properly owed to us together with any applicable VAT;
you shall ensure that all orders placed before termination are fulfilled where your level of access to the VP permits you to do so;
you shall return to us any property which belongs to us. Until such property has been returned, you shall be solely responsible for its safe keeping and will not use it for any purpose;
the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination of these Terms shall not be affected. This includes the right to claim damages in respect of any breach which existed at or before the date of termination or expiry;
all licences granted under these Terms will expire on termination;
clauses which expressly or by implication have effect after termination shall continue in full force and effect; and
you acknowledge and accept that we reserve the right to pass your contact details to a Customer where, on termination of these Terms, there remain any Disputes or issues which are unresolved between you and the Customer.
Love Independent will take all precautions to securely store all of the Vendor’s Product and business information and will not share with any third party, unless specific permission is granted by the Vendor.
The Vendor will not disclose any details of correspondence or operations (including the operations of the VP and marketing plans) to any third parties.
The obligations of confidentiality under these Terms shall remain in effect for 2 (two) years after the termination or expiry of these Terms.
Intellectual Property Rights
The copyright, design rights and all other intellectual property rights in the Site (including those in any materials and other documents or items that we prepare or produce in connection with the Site) will belong to us absolutely.
You may not use the materials, documents or other items detailed in clause 12.1 above without Love Independent’s prior written consent.
You acknowledge and accept that the copyright, design rights and all other intellectual property rights in a Listing will belong to us absolutely or have been licensed to us. Listing a Product against a Listing does not grant you any intellectual property rights in that Listing.
We hereby grant you a royalty-free, non-exclusive, worldwide, perpetual, irrevocable right and licence to use, each Listing for the sole purpose of advertising the Product(s) which you sell through the Site.
Vendor’s IPR (Intellectual Property Rights) Warranty And Indemnity
The Vendor warrants to Love Independent that it is the legal beneficial owner of all the IPR and/or possesses a valid licence to use the IPR in the materials which include the data, information (including Vendor Information), photographs, logos and images it provides or uploads to Love Independent and the use of its IPR by Love Independent pursuant to these Terms will not infringe IPR owned by any third party and that there is and will be no claim against Love Independent by any third party arising in relation to its IPR.
The Vendor shall indemnify Love Independent and hold Love Independent harmless against any and all damages, liabilities, costs, expenses and losses arising out of or relating to any non-compliance or breach of this clause 13.
For the purposes of clauses 12 and 13 “IPR” shall mean copyright and related rights, trademarks, and service marks, business names and domain names, rights in set-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights in computer software, rights to use and protect the confidentiality of confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Law And Jurisdiction
Contracts for the purchase of goods or services through our Site shall be governed by English law. Any dispute or claim arising from, or related to, such contracts (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England.
We shall not be responsible for any delays in performing, or for any failure to perform, any of our obligations hereunder if the delay or failure was due to any cause beyond our reasonable control.
No party shall assign, transfer, charge, subcontract or deal in any other manner with any of our rights or obligations under these Terms.
Any notice or other information required or permitted to be given under these Terms shall be deemed to have been validly given if served personally on that party or if sent by First Class pre-paid post to the last known address of that party. If sent by First Class pre-paid post the notice shall be deemed to have been received 2 days after the date of posting. If any such notice or other information is given by means of facsimile then notice shall be deemed to have been received on the same day if sent during normal working hours or on the next Working Day where sent outside such hours.
No waiver by us of any breach of these Terms by you shall be considered as a waiver of any subsequent breach of the same or any other provisions.
If any provision of these Terms is declared by any judicial or any other competent authority to be void, voidable, illegal or otherwise unenforceable (or indications to that effect are received by us from any competent authority) then that provision shall be limited or eliminated to the minimum extent necessary so these Terms shall otherwise remain in full force and effect and enforceable.
Nothing in these Terms is intended or shall be deemed to constitute a partnership or joint venture of any kind between you and us, nor constitute us your agent. You shall have no authority to act as our agent or to bind us in any way.
These Terms shall not be enforceable by a person who is not a party to them under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
No variation of these Terms shall be binding unless made in writing and signed by you and us.
These Terms apply to the exclusion of any other terms that you seek to impose.
These Terms shall be governed by English law and the English Courts shall have exclusive jurisdiction to decide any dispute concerning these Terms.
References in these Terms to “writing” includes facsimiles but not e-mail.
Annual Subscription Fees
Standard Vendor Subscription Fee: £70 per year (plus VAT)
Love Independent charges a different selling fee depending upon the category that your product is placed in on Love Independent. Our selling fees are detailed below:
Products and services
Selling Fees (plus VAT) can be found by calculating:
- Correct % of the Product Sale Price (as per Selling Fee table above); and
- 9% of the total delivery cost;
and adding the two to find the total.
Love Independent selling fees are set at a minimum of 1p (1 penny) per product. If, for any reason, the selling fees work out to be less than this amount, the Vendor will be charged 1p regardless.
Love Independent may discount Selling Fees for the purposes of the Love Independent Deals platform. Discounted fees are a marketing tool actioned by Love Independent to offer the Customer a saving, and will appear on your invoice (as detailed in clause 4.8) accordingly.
If a product is defined as a Prohibited Product by either Love Independent or Stripe, it must not be sold on the Site. You may not sell any of the following:
- Products that are illegal in any way or contravene local rules or legislation;
- Explosives, weapons and related items;
- Animal parts or products;
- Counterfeit, unauthorised or unlicensed merchandise;
- A toy not marked with the CE mark; or
- A medical device not marked with the CE mark; or
- An electronic good not marked with the CE mark, without a plug, or which has been subject to a product safety recall;
- An electronic good without a 3-pin UK plug (excluding shavers and similar electrical grooming Products);
- A Product which infringes the IPR of a third party;
- Offensive and/or Controversial Materials, classified as Products that promote, incite or glorify hatred or violence towards any person;
- Medicinal Products not authorised for sale in the UK, or in a format the MHRA defines as requiring a prescription or supervision by a licensed practitioner;
- Veterinary medication not authorised for sale in the UK, or defined as requiring a prescription by the VMD;
- Unauthorised or restricted chemicals including but not limited to biocides, pesticides, and detergents.
You can see which Products violate Stripe’s Acceptable Use Policy here